Privacy Statement

This Privacy Policy explains how Bahigo collects, uses and protects the personal information we hold about you. It covers the types of data we collect when you register, deposit, play and otherwise interact with our services, how we use that information, and the choices and rights available to you as a user based in the United Kingdom.

Types of data we collect

Personal data

When you create an account we collect identity and contact details such as your full name, date of birth, residential address, email address and phone number. We also keep verification documents where required for identity checks and anti-money laundering purposes.

Technical data

We collect technical information about the device and connection you use to access our services, including IP address, browser type, operating system, device identifiers and log data. This helps us provide a secure and functional service.

Transactional and activity data

Transactional data includes deposits, withdrawals, bets, game history and payment method details. We also record account activity, support interactions and any communications you send to our team.

How we use your information

We use personal and technical data to operate your account, process payments, verify identity, prevent fraud, comply with legal obligations and provide customer support. Transactional and play data is used to manage your account and maintain accurate records. We may also use aggregated or anonymised data for service improvement and analytics.

Data protection practices

We take reasonable technical and organisational steps to protect your information from unauthorised access, loss or misuse. This includes secure networks, encryption in transit and at rest where appropriate, access controls and staff training. While we endeavour to protect data, no internet transmission is completely secure and we cannot guarantee absolute security.

Cookies and tracking technologies

We use cookies and similar technologies to provide core site functionality, remember preferences, perform analytics and deliver relevant marketing. Cookies fall into categories such as session cookies, persistent cookies, analytics cookies and advertising cookies. You can manage cookie preferences through your browser settings or our cookie banner where provided.

Information sharing and third parties

We may share personal data with selected third parties to deliver our services, including payment processors, identity verification providers, game and platform suppliers, fraud prevention services and third-party support partners. We only share data necessary for the service and expect our partners to protect it. We may also disclose information in response to lawful requests from public authorities or to enforce our terms and protect rights and safety.

User rights

You have rights over your personal data, including the right to access the information we hold, request correction, restriction or deletion, object to certain processing and withdraw consent where processing is based on consent. You can also request a copy of your personal data in a commonly used format where applicable.

Access, correction and deletion

To exercise your rights or update your details, contact our support team through the account help centre. We will verify your identity before responding to requests. Where we cannot comply with a request for legal or regulatory reasons we will explain why.

Privacy policy updates

We may update this policy from time to time. Any material changes will be posted on this page and, where appropriate, notified to you via your account. Please check back regularly to stay informed about how we handle your personal information.